The Warrensburg Post Office Is Great At Lousy Customer Service
I recently ordered a couple of items that I had mailed to me that required a signature from someone at my home to complete the delivery. Yet, it seems that the post office in Warrensburg can't even do that the right way.
Package one was to be delivered Monday. At about 10:30 AM CDT, I got a notification on my phone that the United States Postal Service tried to deliver the package, yet no one answered the door. I thought maybe my wife Kathy had been indisposed at that moment, or maybe she wasn't feeling well and had laid down and didn't hear the doorbell or the knock of the postal carrier.
So I texted her and asked her if she saw the sticker the USPS leaves on the door if no one answers. Nope. And Kathy told me she had been sitting in the living room ten feet from the door all morning and there was no delivery.
Where did I find the notice from the Postal Service about no one being home to accept delivery of the package? In our mailbox, across the street. So obviously the carrier made no effort to actually knock on our door and deliver the package. And I found myself trudging into the Warrensburg Post Office to pick up the package at 8:30 AM CDT Tuesday, which by the way, meant hanging around Warrensburg later than I'd like to retrieve the package before heading into the station.
An hour later, the USPS told me they tried to deliver the second package I was expecting. And it was the same deal. This time Kathy and I were angry about the lack of customer service. I tried to call the Warrensburg Post Office, but just like what most people in Warrensburg with postal problems experience, no one bothered to answer the phone.
I had to actually do some work at the office, so I gave Kathy the tracking number of the package, the Warrensburg Post Office's phone number, and the USPS 1-800 number so she could express our displeasure to the Postal Service. She didn't get anyone to pick up at the local post office either, so she called the 1-800 number and had a wholly unsatisfying conversation with one of the USPS's civil servants who seemed to not care that our postal carrier couldn't be bothered to do her job. He did however reschedule delivery of the package for us.
Finally, after our complaining, the postal worker did her job and showed up at our door with the second package. The carrier blamed it all on COVID and told my wife they're trying to limit their exposure. Yeah, that's B.S. If that was the case why didn't the postal worker Kathy spoke to on the phone tell her that was the policy? No, the carrier got caught being lazy, and Kathy called her on it.
Kathy told her pointedly that what she did was deceptive and that we are angry about the fact she couldn't take the time to come to the door and deliver the package. And to "next time please actually come to the door."
When you order something and the place you buy it from requires a signature for delivery, shipping costs more. The USPS charges a fee for that. And as the consumer, that gets passed on to us through higher shipping charges.
So yes, if I'm paying a premium for shipping because a signature is required, I expect the USPS to make the effort to deliver the package in as timely a fashion as possible. Not make me wait an extra day and either fetch the package at the post office or have them re-schedule the delivery the next day because the postal worker can't be bothered to leave his or her vehicle to see if someone's home.
That's just lousy customer service, something the Warrensburg Post Office is pretty good at.